Observation #5 – Essay Example

Observation 5 Record ineffective listening behaviors that you notice Male/male A: Pseudo listening: he pretended to listen. B: monopolizing where he was interrupting Male A as he was busy with his work.
Record effective listening behaviors that you notice
subject A: Responsive Listening where Male A was nodding as they were talking.
subject B: Spoke of the main ideas and gave Male A, a chance to speak his thoughts.
Record ineffective listening behaviors that you notice
Female/female
subject A: Defensive Listening
subject B: Selective Listening
Record effective listening behaviors that you notice
subject A: Was asking questions to the other subject.
subject B: was replying to the question so as to enable interaction and reduce monopoly.
Record ineffective listening behaviors that you notice
Mixed
subject A: Defensive as she denied what she was being told she did.
subject B: Ambushing as he was putting pressure on the decision that she had taken.
Record effective listening behaviors that you notice
subject A: Paying attention to the message without judgment.
subject B: Made eye contact, nodded and gave smiles as they talked.
For ineffective listening among all the subjects, they did not have any prior knowledge of listening styles and how to behave while talking to another colleague. Skills such as mindfulness, responsiveness and critical analysis of the message they were listening to was lacking and thus the outcome of behavior that they portrayed. Thus lack of effective skills caused behaviors such as defensive listening, ambushing, and pseudo listening.
For effective listening among all the subjects, they were more mindful of what the other person was saying. They had great communication behavior such as paying attention, nodding to the other person’s ideas and overall they had great relational communication skills by the use of questions to the other subject so as to make the communication interactive and not a monopoly kind of communication.
As for the location, for ineffective listening behavior it occurred in places that were not suitable for good communication, there was music being played, there was noise everywhere and others were busy with other unimportant tasks. The needs were not expressed as none of the subjects managed to understand the other person.
For effective listening locations, the subjects were in a quiet location where there were no much distractions and the subjects were not pre occupied with other tasks such as listening to music, texting and browsing through their phone and noise was minimal. The needs were expressed because the communication was optimized.